The North Carolina Dept. of Insurance (N.C. Dept. of Insurance oversees collection agencies) settles with agency for charging transaction fees:

In April 2014, the Commissioner of the North Carolina Department of Insurance (“NCDOI”) brought an action against a debt collector after receiving a complaint from a consumer about a $10.00 transaction fee.  NCDOI discovered that the company collected $20,912.50 in such fees from North Carolina consumers, between June 1, 2010 and June 5, 2013, where the individual fees ranged from $5.00 to $10.00.

Rather than face an administrative hearing to determine whether charging the fees was in violation of state law, the collector voluntarily agreed to stop collecting transaction fees from North Carolina consumers and agreed to pay a civil penalty of $21,412.50 for the fees collected.

The collector also agreed to fully reimburse any North Carolina consumer who paid the company a processing fee between June 1, 2010, and June 5, 2013 upon receipt of written request from the consumer within one year of the settlement.

The NCDOI’s position on the application of N.C. Gen. Stat. Section 58-70-115(2) should cause collection agencies doing business in North Carolina to carefully analyze the assessment of any “collection fee” including fees assessed for processing certain types of payments.

If you would like more information on this settlement or its impact on your business, please contact the firm.

Welcome Robbie Malone

The Echols Firm, LLC is excited to announce that
Robbie Malone is now serving as “of counsel” to the firm.  Robbie’s
significant trial experience and specific focus on the credit and collection
industry will strengthen the services provided by the firm and increase our
geographical reach.  On top of its general business practice, the firm
remains focused on the needs of creditors, debt purchasers, and debt
collectors.  You may find out more information on Robbie Malone by
clicking here:

Chad Presenting at NACUBO's 2014 Student Financial Services Conference

Chad will be in Anaheim on March 9th and 10th presenting at the 2014 Student Financial Services Conference of the National Association of College and University Business Officers (NACUBO).

Topics will include:

  • Bankruptcy and collection law changes and learning how institutions will need to adapt in order to comply
  • Updates on what agencies, including the CFPB, have been up to and how they can affect collections
  • Round table discussion on collections challenges and solutions

Webinar: Update on a Critical Development Regarding Collection Fees on Institutional Loans and Student Receivables

On January 2, 2014, the 11th Circuit Court of Appeals issued an opinion on the assessment of percentage based borrower paid collection fees on institutional loans and student receivables by Colleges and Universities.

Chad Echols, Outside General Counsel for Williams & Fudge, will discuss the Bradley v. Franklin Collection Services, Inc. ruling and how it will impact the current assessment of collection fees.  Join us for a free webinar on Thursday, February 6, 2014 beginning at 2:30 to 3:30 PM EST to provide valuable information on the recent court case opinion.

Register Now

Chad Echols Appointed SC State Compliance Chair by ACA International

Chad was recently re-appointed to continue his service as the 2013-2015 State Compliance Chair for South Carolina, by the Members’ Attorney Program Committee of ACA International, the Association of Credit and Collection Professionals (ACA).

Through its state compliance chairs, ACA provides members with access to an attorney licensed to practice law within their state and to other non-resident members seeking assistance with state law questions.

As a state compliance chair, Chad serves as a volunteer liaison between the national attorney membership and ACA members within the state, by taking member calls and serving as a legal resource, speaking at ACA International unit meetings and writing articles for ACA International unit publications.

With nearly 5,000 members in the U.S. and 60+ countries throughout the world, ACA is the knowledge-based resource for success in the credit and collection industry. ACA brings together third-party collection agencies, attorneys, creditors and vendor affiliates, establishes ethical standards, provides a wide variety of products, services and publications, and articulates the value of the industry to businesses, policymakers and consumers.

For more information on ACA International or the State Compliance Chair Program, contact ACA at (952) 926-6547 or visit

Chad at Texas Bursars for Universities and Colleges 2013 Conference

On October 15, 2013, Chad led a workshop discussion focusing on bankruptcy and the legal aspects of collections at the annual Texas BUC$ conference in Houston.  Topics addressed current issues and cases relating to bankruptcy and student loans, how to protect institutions’ debt from discharge, the current legal status of the collection industry, and litigation and trends affecting the industry.

Meet Our Newest Team Member

The Echols Firm, LLC is proud to announce the addition of Bette S. Bronson to the firm.

Bette has extensive experience in project management.  She will be focusing her work on the organization and litigation management for some of the firm’s regional and national clients.

Contact Us

We aggressively and competently represent our clients and assist our community as a good corporate citizen of Rock Hill, South Carolina. Send us a message using the form below or contact us directly at 803.329.8970.

Office Address:

224 Oakland Avenue
Rock Hill, SC 29730

Mailing Address:

PO Box 12645
Rock Hill, SC 29731

©2022 The Echols Firm, LLC. All rights reserved.

Attorneys licensed to practice in North Carolina and South Carolina. We may associate counsel in other states depending on the nature of your case. This World Wide Website has been developed by to provide general information about our practice. Persons viewing or using our site should note the following: No Attorney-Client Relationship Created by Use of this Website: Neither your use of this website, any information contained herein or any attempts to contact The Echols Firm, LLC or any attorney employed by us, creates an attorney-client relationship between you and any firm attorney. Attorney-client relationships with our firm and its lawyers can only be established through direct person-to-person contact and only after a specific letter of engagement has been expressly agreed to between our firm and a client. If other counsel is associated, we will fully disclose to you in writing the terms of that association, including the manner in which any fees are billed and/or divided. You should not provide any confidential information to our firm through e-mail or otherwise.